Shipping policy

VIVI INTIMATES SHIPPING POLICY

Last updated: 30 August 2026

DELIVERY COVERAGE
VIVI Intimates delivers throughout Pakistan. Orders are packed discreetly; the external parcel does not describe the intimate products inside.

DELIVERY CHARGES
Lahore local delivery: Rs 250 for eligible addresses within the configured 35 km local-delivery area.
Rest of Pakistan: Rs 350.
Any promotional free-shipping offer will be shown clearly at checkout. The checkout total is the final applicable delivery charge.

PROCESSING AND DELIVERY TIMES
Orders are normally confirmed and prepared within 1–2 business days. Standard Pakistan delivery is usually 3–5 business days after confirmation. Remote areas, public holidays, sales campaigns, severe weather and courier disruptions may require up to 7 business days.

ORDER CONFIRMATION
Please provide a reachable mobile number and complete address. VIVI may confirm cash-on-delivery orders by phone or WhatsApp before dispatch. Orders with incomplete or unverified details may be held or cancelled.

TRACKING
When tracking is available, it will be shared by SMS, email or WhatsApp after dispatch. Courier updates may take several hours to appear.

FAILED OR REFUSED DELIVERY
Couriers may attempt delivery more than once. Additional delivery charges may apply if a parcel is returned because the address or phone number was incorrect, the recipient was unavailable, or a confirmed COD parcel was refused.

DAMAGED, WRONG, LATE OR MISSING PARCELS
Inspect the parcel when it arrives. Report a damaged, wrong or missing item within 48 hours through WhatsApp at +92 321 4176176, including your order number, an unboxing video and clear photographs. If a parcel is delayed beyond the expected window, contact us so we can investigate with the courier.

ADDRESS CHANGES
Address changes are not guaranteed after dispatch. Contact VIVI immediately if a correction is needed.

At launch, VIVI ships within Pakistan only unless an international order is agreed separately in writing.